Experience

Professional Resume

Work Experience

2021 — 2024

Manager, Strategy and Operations · DoorDash

  • Drove customer-led strategy by leading 2023 Voice of the Customer research, translating insights into initiatives that increased Merchant NPS by +5% and improving First Contact Resolution by +11%; presented progress and results monthly to the Chief Revenue Officer.
  • Delivered $33M in annual cost savings by designing and implementing scalable automation across merchant and consumer support operations, while piloting and executing quarterly A/B experiments to validate and optimize each quarter.
  • Built and led high-performing talent as direct manager to an associate manager and various other teams, expanded their scope and earning Senior VP recognition for exceptional performance and impact.
2019 — 2021

Management Consultant · Oliver Wyman

  • Fortune 500 Retail Chain: Leveraged advanced software development, SQL, and machine learning to analyze millions of data points, driving enterprise-level pricing, promotion, and product strategy decisions—including tariff response planning for China-impacted goods.
  • Oliver Wyman Forum – City Readiness: Refined a global index assessing Fourth Industrial Revolution preparedness across 106 cities and presented data-driven insights to senior government leaders in major cities worldwide.
  • Fortune 500 (MMC) Future of Work: Investigated competitors, interviewed 100s of employees, and helped determine what the future of work would look like for the company post-pandemic.

Education

2014 — 2018

Bachelor of Science in Finance

University of Utah

Research, Papers, and Presentations

Society for Experimental Finance International Conference

June 2018

Heidelberg, Germany

  • Delivered oral presentation on research and paper (A) to 40 members of the Society for Experimental Finance. Was the only undergraduate student to present at the conference.
(A)

Finlayson, Dylan (PhD Candidate), Asparouhova, Elena, PhD (Full Professor) and Finch, Trevor (B.S. Finance). 2018. "Asset Bubbles in a Dark Market". Working paper, University of Utah.

(B)

Finch, Trevor (B.S. Finance). 2018. "How Juries and Behavioral Economics Intersect". Working paper, University of Utah.